What to Expect Working With TestSquad

Such a Small Step, a Project Start May Still Be Dissatisfying

Problems

1: A slow
project kickoff

2: A gap in
expectations

Bad practices

Extra hours and days wasted to get the first response, arrange a call or get a proposal put off the project start.

IT vendors may adopt a tell-us-what-to-do approach. They may expect their clients to come with a clear understanding of what software or what IT improvements they need.

Feel the difference with TestSquad

TestSquad's approach

At TestSquad, Taurance and Christina personally respond to every inquiry — there's no queue to route through and no algorithm deciding who picks it up. That's how we keep the first response fast.

At TestSquad, we understand that business people think in terms of profit, costs, productivity, efficiency, and other business success indicators. And it's our responsibility to know the capabilities and limitations of digital technologies. Even before the project starts, we dive into our clients' pains or goals and offer solutions to address them best.

TestSquad's Simple and Fast Workflow for Customer Onboarding

1. Send us a request

You can choose a channel to reach us that is the most convenient for you:

The contact form on our contact page.
Our email, contact@testsquad.io.
Booking a free 30-minute D365 Coverage Review call directly on our Calendly.

2. Schedule an introductory call

We respect your time. So, before the first contact, we look at publicly available information about your company to direct the conversation straight to the point.

We need the call to dive into your situation, and we do care to make the most of this first conversation. We don't listen passively but ask questions to elicit nonobvious pains and identify opportunities you can act on.

3. Sign an NDA

We create trustful relationships by legally protecting your confidential business information. Depending on your legal requirements, we can sign an NDA before the introductory call or only in case we sign a service contract.

4. Get a proposal

A proposal is free of charge, and it will give you full understanding of the service scope or the solution we offer. We always include:

A short summary to make our offering comprehensible at a glance.
The scope of work / technical solution description.
A description of who does what — Taurance and/or Christina, directly.
Cost estimate.
Project timelines.
Risks (if any) and our mitigation strategy.
Deliverables focused on the business value.

5. Sign a service contract and kick off

We legally fix our mutual obligations and rights before starting the engagement.

Taurance and/or Christina do the testing work directly — there's no project team to assemble or staff up. Once the contract is signed, we're ready to jump into work!

Always Customer-Focused. Even before the Project Starts